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SnuggleSwap – Privacy Policy

Effective Date: September 14, 2025

SnuggleSwap (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile application, and services (collectively, the “Platform”). By using SnuggleSwap, you agree to the practices described in this Policy.

1. Information We Collect

When you use SnuggleSwap, we may collect the following information:

  • Account Information: Name, email address, password, and other details you provide when creating an account.

  • Transaction Information: Item listings, purchases, swaps, and related payment details (processed securely through third-party providers).

  • Communication Data: Messages, inquiries, and support requests you send to other users or to us.

  • Usage Data: Device information, IP address, browser type, and activity on our Platform (collected automatically).

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve the SnuggleSwap Platform.

  • Process transactions and facilitate communication between users.

  • Monitor for fraud, illegal activity, and violations of our Terms and Conditions.

  • Send important updates, such as policy changes, account notifications, or service announcements.

  • Provide customer support when requested.

3. How We Share Information

We do not sell your personal information. We may share information only in the following circumstances:

  • With Other Users: When you list, sell, or swap an item, limited details may be shared to complete the transaction.

  • With Service Providers: Third-party companies that help us process payments, host the Platform, or provide analytics.

  • For Legal Reasons: If required by law, regulation, legal process, or to protect the rights, safety, and property of SnuggleSwap, our users, or others.

4. Data Security

We take reasonable measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials safe.

5. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Request a copy of the data we hold about you.

  • Opt out of receiving marketing communications.

To make a request, contact us at support@snuggleswap.org.

6. Children’s Privacy

SnuggleSwap is intended for use by adults (18+). We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it promptly.

7. Data Retention

We keep your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Continued use of the Platform after changes means you accept the revised Policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
📧 support@snuggleswap.org

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