top of page

SnuggleSwap – Shipping Policy

Effective Date: September 14, 2025

At SnuggleSwap, we connect parents and caregivers through a peer-to-peer marketplace for baby and child-related items. Because transactions happen directly between users, shipping and delivery are the responsibility of the buyer and seller. This Shipping Policy explains how shipping works on SnuggleSwap.

1. User Responsibility

  • Sellers are responsible for properly packaging and shipping items sold through the Platform.

  • Buyers are responsible for providing an accurate shipping address at checkout.

  • SnuggleSwap does not handle or guarantee shipping services.

2. Shipping Methods

  • Sellers may choose their preferred shipping method (postal service, courier, in-person delivery, or pickup).

  • Buyers and sellers are encouraged to agree on shipping terms (cost, carrier, tracking, etc.) before completing a transaction.

3. Shipping Costs

  • Shipping costs are determined by the seller and disclosed at checkout.

  • Buyers are responsible for paying shipping costs unless otherwise agreed.

4. Tracking & Delivery

  • Sellers are encouraged to use a tracked shipping method to ensure proof of delivery.

  • SnuggleSwap is not responsible for lost, stolen, delayed, or damaged packages once shipped.

  • Disputes about delivery should be resolved directly between the buyer and seller.

5. In-Person Exchanges

  • Users may choose to exchange items locally instead of shipping.

  • SnuggleSwap is not responsible for any in-person meetings. Users should prioritize safety and meet in public places.

6. Damaged or Missing Items

  • If an item arrives damaged or is not received, the buyer should contact the seller directly.

  • SnuggleSwap does not provide refunds or replacements, as we are not the seller of items.

7. International Shipping

  • Sellers may choose to ship items internationally, but buyers are responsible for any customs fees, duties, or import taxes.

8. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted here with an updated effective date.

9. Contact Us

If you have questions about this Shipping Policy, please contact us at:
📧 support@snuggleswap.org

bottom of page