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SnuggleSwap – Refunds & Returns Policy

Effective Date: September 14, 2025

SnuggleSwap is a peer-to-peer marketplace that connects parents and caregivers to buy, sell, or swap baby and child-related items. Because SnuggleSwap does not own or ship items, all refunds, returns, and exchanges are handled directly between buyers and sellers.

1. General Policy

  • SnuggleSwap itself does not issue refunds or accept returns, as we are not the seller of any items.

  • Buyers and sellers are responsible for agreeing on return and refund terms before completing a transaction.

2. Buyer Responsibility

  • Buyers should carefully review item descriptions and photos before purchasing.

  • If an item is not as described, damaged, or missing parts, the buyer must contact the seller directly to request a return or refund.

  • Buyers are responsible for return shipping costs unless the seller agrees otherwise.

3. Seller Responsibility

  • Sellers must provide accurate descriptions and disclose any defects in listed items.

  • If a buyer requests a refund or return for a legitimate reason (e.g., item not as described, wrong item shipped), the seller is encouraged to work with the buyer to resolve the issue.

4. Non-Refundable Items

The following are generally not eligible for return or refund unless otherwise agreed by the seller:

  • Perishable items (such as opened formula or baby food).

  • Personal care items (such as pacifiers, bottles, or breast pumps).

  • Items sold “as-is” where the condition was clearly disclosed.

5. Disputes

  • SnuggleSwap does not mediate disputes between users.

  • We recommend that buyers and sellers keep proof of communication, shipping, and payment for any disputed transactions.

6. In-Person Exchanges

  • Items exchanged in person are considered final sale unless both parties agree otherwise.

7. Changes to This Policy

We may update this Refunds & Returns Policy from time to time. Any changes will be posted here with an updated effective date.

8. Contact Us

If you have questions about this Refunds & Returns Policy, please contact us at:
📧 support@snuggleswap.org

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